AUTHORIZED SERVICER
Authorized Servicer Overview
The Canon Authorized Servicer (AS) Program is designed specifically for Resellers who want to provide direct service to their customers. This program is designed to allow the Resellers to maintain long-term relationships with their accounts by directly managing their customers' service requirements.
Program Advantages
- Access to Industry Leading Service Support
- Product Service Training
- Customer Registration
- Minimum Sales Requirement
- Labor and Parts Covered Under Warranty
- National Service Available
Authorized Servicer Overview
The Canon Authorized Servicer (AS) Program is designed specifically for Resellers who want to provide direct service to their customers. This program is designed to allow the Resellers to maintain long-term relationships with their accounts by directly managing their customers' service requirements.
How To Apply
Application to the program is through your Canon Reseller Account Executive.
Technical Support Center
Canon's technical support center is ready to assist reseller reps with product questions.
CITS (Canon Information Technology Services)
1.800.828.4040
Monday-Friday, 8:00 am-8:00 pm (EST)
Internet Support
For technical information and downloads, Authorized Servicers may log on to: http://www.support.cusa.canon.com and use the E-Claim support log in.
Warranty Reimbursement
The limited warranty that comes with the printer provides free service and repair during the stated warranty period from date of delivery to the end-user customer. Authorized Servicers are responsible to perform warranty service for their printer customer base. Resellers will be reimbursed for labor and parts used in performing the warranty service when Canon’s policy requirements are followed.
For additional information on Canon policies please refer to the product service guide.
National Support
Should an Authorized Servicer resell a Canon printer or extended warranty plan to an end-user outside their geographical service area, the end-user will receive support through Canon’s Third Party Service Provider.